All of our area rugs at Alexanian are covered by a limited 1 year Manufacturer's Defect Warranty, this does not cover any misuse or unreasonable wear and tear.
The warranty applies only to the original purchaser and commences from the date of delivery.
Your rugs are inspected by our experts prior to being shipped to you but we recommend when it is received to check it thoroughly. If you have received a rug that is defective in any way, please notify us upon receipt at email@example.com with the subject "Defective Rug". We apologize and will make arrangements for its retrieval as well as refunding your purchase in full, or sending you a replacement. Please use the original packaging material to prepare your package for pick up.