"This fall we purchased and had Alexanian 1225 Wonderland Road North London location,install a laminate flooring and carpeting on a stair way. Approx value $ 5800.00. On your web site I gave you two five star ratings. This is our second Alexanian flooring purchase and install. I wish to comment on Crystal Lydall who gave us superior customer service. She is very knowledgeable on your products, has great interpersonal skills, and is trustworthy. Our experience over the years has shown that a salesperson makes all the difference on whether you really like the product or item initially, and over the long term. And Crystall Lydall has the "right stuff" in assisting the customer through a major purchase and results in a successful install. Also the installers were very professional. Cheers"
Doug and Jean Hohnstein, London, ON
"So happy you were able to help us as we saw this pattern in a store in London in a much smaller size and were told it was discontinued. We really appreciate you checking the warehouse and lucky for us there was one left and in the size we wanted. Spectacular customer service! Warm regards." (Mancini rug)
LD and IS, London ON
"The rug has arrived and it is absolutely gorgeous! I am so happy with it!! Thanks very much." (Studio Lux Cologne rug)
S.N., Edmonton AB
"Received the rug in good condition, and it is exactly what I wanted. I very very pleased with the service and quickness of delivery. As I work in a Hardwood retail store, I will recommend your web site to customers."
MC, Kelowna BC
"Thanks, everything was fine."
SM, Toronto ON
"We received the rug in good condition. It looks great. Thank you."
AS, Winnipeg MB
"Very happy with the purchase and free shipping. Thanks, the rug is perfect for my new decor and look in the Family room. I received many compliments on Thanksgiving Day."
MM, Richmond Hill, ON
"I received my rug today. Thank you for the great service. I love it."
Sandra, Sault Ste Marie ON
"Good morning! I do not usually shop online!!! This was a good experience – and we love the rug. Thank you."
DH, Caledon ON
"This is the second time we've ordered from you because we had a great experience the first time! The rug arrived in good condition which is awesome given the distance it travelled. Alexanian was recommended to me by a friend that lives here and I would definitely recommend you to anyone looking for a high-quality product and professional service. I especially appreciate all of the detailed information you provide on your website and the ability to search for a specific fibre and size."
JF, Ucluelet BC
"We are pleased with the carpet and thought the on-line shopping experience was excellent!"
LB, Toronto ON
"The rug is perfect. I love it. It was a very easy shopping experience. Thank you."
DW, Orleans ON
"Thank you for your excellent customer service and advice. The whole process was smooth and the follow up excellent. This is the first time I shopped at Alexanian and also the first time I shopped for rugs online. Every email was answered and I felt valued as a customer because of the needed advice I was provided with. I will strongly recommend you to all my friends and family."
CC, Toronto ON
"Good morning Alene, thank you for the great and quick service. I absolutely LOVE my new area rug. I am so thrilled with the colours, size, pattern and quality of this rug. Thank you so so much!! Best wishes," (Bolero rug)
PS: Thanks for sending the picture E.
"Just wanted to let you know that the rug arrived just fine, and I love it! It's perfect for our colour scheme, and the quality is wonderful. First time I've ever bought a rug on-line, and I'm hooked, so to speak!"
MM, Ottawa ON
"The rug is perfect - just what I had pictured from the online information. We were pleased with the help you gave me on the telephone & the very quick delivery to our home way up north. Thanks."
Marian & Mike Barnett, Sheguiandah ON
"We are very pleased with the rugs we purchased online from Alexanian. The online purchasing process was stress free and comfortable - all of our email questions were answered very efficiently and quickly. The Alexanian representative who helped us was very responsive and provided us with some useful advice about our purchase. This is the largest online purchase we have made and a very good experience!"
PG, Richmond, BC
"My shopping experience at Alexanian was excellent as usual. My husband & I lived in the Toronto area for 25 years and shopped at your stores in person. We have several of your rugs and I would not shop anywhere else as the quality is unmatched. We moved to North Western Ontario last year and are just finishing up renovating our lovely home. Thank goodness for on-line shopping as I was able to furnish the new rooms with carpets from your store which tops off our home beautifully! Thank you once again & keep doing what you are doing."
Diana K, Fort Frances ON
"The service was excellent and the rug looks great. Shopping at Alexanian was awesome and you can quote me on that!! Our rug arrived in less than 2 weeks and was delivered right to our door. Thank you for your excellent service."
Grace G, Langley BC
"Thank you very much for the beautiful rug. We were very impressed with your quick service and attention to detail in this transaction. I was especially impressed with the time that you took to send us the extra photos of the rug prior to shipping to ensure that the colour was what we were expecting. I would certainly not hesitate to recommend your company to friends."
Clark, Sudbury ON
"My wife and I are very impressed with your attention to finding this rug, as well as your superior communication! Thank you so much and we will definitely be looking for more on your website in the months ahead. We were also impressed with the packaging and the note on how to care for it. We both think you run a first-class business! Great service! We are already recommending you to friends."
Jim & Sharron H., Clarkes Beach NL
"I received the rug and it looks absolutely perfect in my living room. Thank you again and I'd recommend your company to anyone."
L.M., Owen Sound ON
" We are very happy with the rugs and they look fantastic on our light oak floors. This is the first time used the Internet to look up household goods and buy them. Your service was excellent and we were pleased with how quickly we received our rugs. We will pass on the word!"
D .M., Calabogie ON
"Thank you very much for sending the rug, it looks exactly as advertised, and was received in excellent condition. My wife loves the rug, and is very happy with the purchase. We will most certainly recommend your web site to friends."
Zak, Carver MN
"Just a note to let you know that everything went smoothly, start to finish, from ordering to communications/information about the delivery to the delivery itself. I am very pleased with the carpet as well as your service and would definitely order again in this way! It made shopping for an area rug so easy!"
Deb S., Mississauga, ON
"Received my area rug and pad in perfect condition and it is beautiful. Thank you for following up."
Deb C., North Bay ON
"It has been two weeks now since I unrolled my new Benghazi area rug in my living room. I appreciate it and love it more each day and the colors are perfect. I was very impressed with the ease of ordering the rug on line from the Alexanian estore. I received prompt confirmation of my order and the delivery to my home was without any delay or problems."
Helen V. Edmonton, AB
"I originally saw this rug in Bathurst NB and loved it. Unfortunately, they did not have the size I wanted. When I got back home I searched the web to find this rug. It took quite some time but last week I found it on your site. It was cheaper and shipping was included. It made my day. I received the rug on Monday and it looks fabulous. Your service and delivery was wonderful and I will recommend your site to all my friends. Thank you."
Satisfied customer, C. LePage, Kincardine ON
"We couldn't be more thrilled! The rug arrived very quickly and looks just fabulous! Your online selection and service is exceptional."
Lisa Ross, Port Stanley ON
"The carpets fit perfectly and the surging looks very professional. We are extremely impressed with your product and the procurement process. Please pass on my thanks to all of your staff. With service like yours, we will certainly return to Alexanian for our future carpet needs, and pass the word in New Brunswick."
Mike Wionzek, Fredericton NB
"The runners and pads arrived yesterday as you predicted. They were in good shape and the runners look great. Thank you - it's been a pleasure doing business with you!"
TF, Sidney BC
"Thank you for the great service and delivery follow-up. The carpet looks great and at substantial savings over any local carpet stores!"
JR and RR, Edmonton AB
"We received our rug and are very happy with it. Thank you for your patience in helping us choose the right rug. The promptness of your replies impressed me and I am very respectful to you for not trying to sell us the most expensive rug but rather the rug we needed. I'm eager to buy more rugs from you! Thank you."
Isabel, Sept-Iles, Quebec
"Thank you so much for your high-quality customer service and for your thoughtfulness. We received our lovely rug, and it looks much prettier here on our living room floor than it did on the computer screen. The whole family loves it, and we look forward to our next purchase from your "five star" online store."
Tairyan, Vancouver, BC
"I just had to write to say what an amazing experience it was shopping using your website! Our area rug arrived yesterday -and it's even more beautiful than we expected! Every step along the way was perfect. We looked for a very long time for the perfect area rug for our family room and now we couldn't be happier with our decision to buy from Alexanian. Wonderful service, wonderful quality, at a wonderful price! We have begun telling everyone!"
Tracey H, Oakville, ON
"We LOVE the rug! It fits the space perfectly, and such as wonderful design. Thank you again for great service. We will definitely buy rugs in the future from you."
AA & JA, Toronto, ON
"The rug is lovely. It far exceeded my expectations. I have already recommended your store to 2 of my colleagues and I know where to go now when I am in the market for a new rug. I am very pleased. Thank you for providing quality goods at a great price with such efficient service."
Persad, Toronto, ON
"I am absolutely THRILLED with both rugs. I ordered two thinking that only one would work but I have found a spot for the second rug already so I will be keeping both! The colours are exactly like what is shown on the computer and they are in perfect condition. They are both really soft and I love them! I will be strongly recommending Alexanian online to my friends and colleagues."
M.M, Burlington, ON
"The rug looks great and gives the room a very different look, one that I like very much. Thank you for your attention to my order."
J. Williams, Miramichi, NB
"My wife and I are very pleased with all aspects of our area rug transaction, from the easily navigable website, to the prompt (and free) shipment, good packaging, and, very importantly, very competitive price for a quality product. The rug fits just as we envisioned in our living room, and we have already received several compliments about it. This was our first rug purchase online, and your company has given us confidence to do it again. Hope to do more business with you! Thanks!"
M.G., Saskatoon, SK
"The area rug arrived last week and it is wonderful. Thank you."
B.V., Picton, ON
"The rug was received in good condition. I must say extremely well wrapped! It looks fabulous in my living room. The only downside is that the table covers the beautiful pattern in the centre. Thank you."
Heather H. Kitchener, ON
"I cannot say enough about the way this Royal rug has fit into my room. With this beautiful rug, I can choose furniture from the shades in the border, which are exquisite. I found your service to be above and beyond, and will not hesitate to shop with you again or recommend you to friends. Thank you."
Newton, Kamloops, BC
"I am extremely happy with the rug I received. I had the best customer service with Alexanian's. The next rug I buy will be with you again."
Lisa L., Newtonville, ON
"The rug arrived in fine condition. My son loves it! Thanks very much indeed."
P.H. Halifax, NS
"I love the colours and the pattern. I intend to get a larger rug of the same pattern for my dining room in the near future. Thank you for the prompt and personal service."
D.S. Dunnville, ON
"The rugs arrived in good order and look beautiful! Thank you for your great service and I will not hesitate to order from you in the future "
M.B. Toronto, ON
"I am delighted with the area rug and non-slip pad. Every time I look at it, it looks GREAT! The colours are perfect. Thanks - the entire shopping experience with you was nothing short of superb. I will recommend your site to all my friends and family!"
Joanne P, Toronto, ON
"Thank you so much for the excellent service when I recently ordered a rug online. My emails were answered promptly, and I was continually updated as to the status of my order. I love the pattern--I had looked around at other stores, but the design and the coloring in this rug are so much nicer. I will probably order another at some point."
P.N., St. Albert, Alberta
"The rugs are beautiful and I am most pleased with them. I will definitely order again. Thank you very much."
A.A., Kitchener, ON
"Thank you for following up! The carpet arrived as scheduled and in perfect condition. It is definitely a convenient and trustworthy way to shop for carpets."
D.A. and M.A, Markham, ON
"Love the rug! It is a quality piece of carpet."
Burkhalter, Knoxville. TN
"Yes, the runner arrived in good condition and looks great - thank you!"
Mike G, Bath, ON
"Once I had placed my order with Alexanian, I received updates on the status of my order and approximate delivery. The rugs were received in good order and in good time. The rugs were even prettier than I expected. All in all, it was a very pleasant experience dealing with Alexanian and I would recommend their site."
N.M., Carleton Place, ON
"We purchased our first rug from Alexanian based on design, quality and price; but we purchased our second rug from Alexanian only a few weeks later based on your service by email and phone, as well as your personal attention. My wife and I say it's like having our own personal rug consultant!"
Bryan L., St. Lazare, Quebec
"Everything was received in excellent order and in good time. In fact, delivery was made a day ahead of expectation. Thank you for your courtesy throughout."
Casey N., St. Andrews by-the-Sea, New Brunswick
"The rugs are beautiful. I will definitely let friends and family know how easy it was to navigate through your website and order from you. As well, tell them about your efficient and prompt service you provided me with. Thank you."
Hamelin, Peterborough, Ontario
"Thanks so much for the kind service. Fast, convenient, polite and effective. I will look forward to discussing the positive outcome with others."
MdC, Mississauga, Ontario
"We just love it, it is exactly what we were looking for and the quality is great. Well worth the money. Thank you very much for sending it so promptly and in good order, we will certainly recommend your store to anyone looking for a carpet."
D.L. Rich-Jones, Sidney, BC
"The package was delivered in excellent condition. I was very impressed by the speed of delivery, the care taken with packaging and with the rug itself. It was a gift for my wife's birthday. Many thanks."
A.H., Dartmouth, Nova Scotia
"Yes, we did receive the two rugs and non-slip pads on the day you stated they should arrive. Everything was in perfect condition and the colours of the rugs matched our paint so perfectly. Very impressed by your business and would buy from you again and recommend you to friends/family. Also, really impressed with the prices as in store rug prices here were usually way more than we paid you."
James, B., Rosthern, Saskatchewan
"The service was courteous and questions were answered quickly and thoroughly. The rug is absolutely beautiful. I am going to get a Dyson vacuum cleaner next week as mine has a beater bar on it that I cannot turn off. If I need more rugs, I'd definitely order more from your store. Thank you very much."
Gibney, Tumbler Ridge B.C.
"My husband and I bought two area rugs directly from Alexanian's Ottawa store a few years ago when we lived in Ottawa. We recently wished to purchase another area rug for our home, however, we'd since moved to Nova Scotia. We visited several carpet stores locally but were unable to find the selection and quality that we'd been so impressed with at Alexanian's in Ottawa. Fortunately, I checked Alexanian's web-site and discovered that we could purchase an area rug from Alexanian's on-line store -- shipping within Canada was even free -- we were delighted! We placed our order and soon received a confirmation email in which Alexanian provided a photo of the rug so that we could be certain of a proper colour match. In just a few more days, our rug arrived to us in perfect condition. Thanks Alexanian for the most convenient and personalized home decorating shopping experience -- the customer service you provide is fabulous".
L.McGovern, Halifax, NS
"Just a note to let you know the carpet and under pad are installed and look great. Again, thank you so much for the individual attention, when I again buy a carpet it will be from you".
Davidson, Toronto, ON
"I wish to thank you for the professional service I received from your sales staff, in particular, the initial recommendations and fine tuning of the order, the subsequent quick delivery and attention to detail in regard to the carpets. Needless to say, the quality of your carpets is impressive and the colours beautiful. I do appreciate the matching of the thread colour used to surge the ends of the runners and the removal of the fringe. I would not hesitate to recommend your company to other friends".
D., North Bay, ON
"I just wanted to tell you that the carpet arrived last Thursday and cannot believe how quickly the delivery was. The quality of the carpet is amazing. It is THE COOLEST CARPET EVER. Thanks again for your excellent customer service, I look forward to doing business with your company in the near future and have recommended Alexanian Carpet to my work associates and friends."
Morin, Chapleau, ON
"I have just received my rug. I am very very happy with it. It is exactly what I wanted and the colours are perfect. This won't be my last order from your store. I am very happy with the service also. Thank you."
Liliane, Saint-Boniface, QC
"The Bokachi special order rug arrived and it is perfect! I am glad we went ahead and ordered it. Thanks for your help."
DM & DM, St. Thomas, ON
"The rug arrived in perfect condition. It is absolutely beautiful and is gracing my front hall. I was impressed with the fast response and delivery six days after I ordered. Thanks so much for your excellent customer service."
Smith, Thunder Bay, ON
"It is AWESOME! I am so impressed with your customer service and the expedient delivery (only 1 week from Canada, WOW!) I have had a couple of smaller rugs on order from North Carolina prior to the order with your company, and they are still not in yet."
Thieneman, Floyds Knobs, Indiana
"From initial on-line purchase, right through delivery the follow up was very good. Communication either on line or by phone was great. Customer satisfied."
J & A Rossi, Markham, ON
"My overall experience using your on-line purchasing has exceeded my expectations. As a previous Alexanian in store customer from years ago I felt okay about purchasing on line, not 100% confident but better than dealing with a totally unknown company. Your phone calls, e-mails and double checks regarding my order put me at immediate ease that I was being looked after by a professional. Secondly, your website is comprehensive and offers a large and varied stock in every material, color and price range. The selection guide helped me narrow down my choices to ease the decision-making. Finally, the carpet and runner look fantastic. The colours are vibrant, the workmanship is premium and the condition of the carpet is flawless. Thank you again for making this purchase a pleasant and satisfying experience."
Marion and Otto M, North Bay, ON
"I received my order promptly and in perfect condition. The staff at Alexanian's is pleasant and easily accessible by email. The rug is just as described and even more beautiful than the photo. I recommend Alexanian e-store and will purchase from them again in the future."
Deckert-Sookram, Edmonton, AB
"I want to tell you how impressed I am with the service and quality I received from your company. I ordered carpet online and within 3 days it was at the store! I had already visited the store and been quite impressed with the helpfulness of the salesperson. I love my carpet and am telling everyone I can how well Alexanian's treated me. Thank you."
L.B., Newmarket, ON
"I am very pleased with my rug. It arrived quicker than we expected. The shipping was excellent and the quality of the rug is good and it looks great in our family room. Thanks so much."
Elsa Z, Penticton, BC
"Thank you for the follow-up email, information and excellent service. The rug looks great, as I knew it would!"
G.S., Hamilton, ON
"I am 100% satisfied with the product and the great service!! Alexanian made the online experience extremely pleasant with ample feedback throughout the purchasing process. The great return policy also makes you feel very comfortable about shopping online. I will strongly recommend your store. Thank you!"
Ian M, Orleans, ON
"The rug is great, delivery worked out fine, right to our door in tip/top shape. We have received lots of great comments from friends and family on the rug. We now have now have to go back on to your online store and find a new rug for our living room."
Oldford, Sherwood Park, AB.
"Thank you so much for all your help. The rugs are absolutely beautiful and I couldn't be more pleased. Shopping on your website was so easy and your assistance by phone helped make the final decision stress free. I know where to go when I'm in the market for another rug."
Flora Yetman, Dartmouth, NS
"The rug was just received and it's perfect in terms of the colour match, design and quality. Thanks for the product and your great customer service."
R.M., Markham, Ontario
"I received my area rug in perfect condition, I am ecstatic!! Thank you, I will definitely shop Alexanian's again!! Your customer service is by far the BEST online!!!"
Mary K, Pickering, Ontario
"The NHL rug arrived yesterday in perfect condition. My son loves it. Thanks so much for your quick response to my order."
D.S., Martinsville, New Jersey
"The rug arrived in excellent condition and we are pleased with the overall quality of the rug. Thanks for your assistance and we will keep you in mind for any future needs."
Chris, R., Grovetown, Georgia
"The rug is beautiful and now installed under my glass dining table to be well admired! It arrived in great condition and I am very pleased with the entire transaction. Thank you again for your excellent service and follow-up. Best regards."
Willner, Bolton, Ontario
"I received my rug. thanks for your superb service."
M.Elbehairy, Whitby, Ontario
"I just received the rugs and they are beautiful. It was a pleasure doing business with Alexanian’s. It is rare to get such professional service nowadays. Thanks again."
Catherine P., Chatham, Ontario
"We love the rug! Thanks for the quick shipment. I'm extremely happy with the product and service. My NHL rug is a better quality than expected and a great buy. The online process was simple, fast and most importantly, accurate. I usually do not buy items online since quality is usually an issue, but this process was a great pleasure. Thanks again."
J.D.L, Gainesville, Virginia
"The carpet arrived on schedule and in great condition. All in all, a very good experience; I hope to order some more rugs from you some time soon."
Stephen T., Toronto, Ontario
"The quality of the carpet is outstanding and it looks great on our new laminate floor."
Glen, Tiverton, Ontario
"The Alexanian on-line services are exceptional. We recently ordered an area carpet from them. The service was timely, courteous and respectful. They followed up to make sure the carpet arrived safely and in good condition. I would certainly use this feature again."
P.N., Ottawa, Ontario
"I am one pleased customer. I wish all my purchases could be as stress free as the one's I have made with you. The service is wonderful and the rugs are beautiful. You are very helpful in helping the customer to choose the right product. Thank you so much."
Willis., Tracy, California
"I received my order promptly. Thank you for your excellent service. The rug is exactly what I ordered, and I'm looking forward to seeing it in my new living room."
A.VB., Kitchener, Ontario
"The colours in the rug work perfectly with our room. Very happy with our purchase and we won't hesitate to shop at your internet site again. I have already mentioned the site to a number of friends."
J.C., Qualicum Beach, BC
"My wife and I are very pleased with the rug, and have already received several compliments on it. It makes a nice addition to the decor of our living room. Thanks."
Hendry, Grand Falls-Windsor, Newfoundland
"I was extremely impressed with the excellent and personalized customer service. It arrived well packaged, on time and looks wonderful in my living room. Thank you for a great rug shopping experience. I'll be sure to contact you next time I'm in the market for a new rug."
Elizabeth H., Halifax, Nova Scotia
"I found the search facility in your web site excellent. I love the fact that I can ask the system to give me all the 3x5 size rugs, and then pick the one I want. Alternatively, I can search by size and colour, or I can search by any other parameter to get a smaller set of rugs to choose from. I also notice that once I do a couple of searches I can identify the collection(s) that most suits my needs. Your help over the phone and the fact that you follow up on the order via email gives it a personal touch which makes the customer very reassured about the order, buying online and the delivery. Thank you for your help; I'll have your store in mind for a large rug that I need to buy soon."
Garrah, Kingston, Ontario
"I was most impressed with the fast, pleasant and professional service I received after placing an order on Alexanian's website. The carpet - which was delivered the next day - was very well wrapped and received in perfect condition. This purchase was a very pleasant experience and I look forward to visiting Alexanian's on-line store frequently."
M.B., Toronto, Ontario
"My compliments to you and your company. As a mother of two small children I found looking at rugs at a regular store to be a frustrating task. By shopping on-line with you I eliminated all those hassles! I received the rug in great condition. I appreciated the $1.00 delivery charge, and can see myself buying rugs this way again."
Stephanie H., London, Ontario
"I located your site after spending numerous hours on line. I must have looked at hundreds of minute pictures of rugs before I found your site. I was impressed by the variety of samples you offered and by your immediate response to my request for a price quote. I am very satisfied with the rugs and also with your courtesy. Thank you again and I hope you have continued success with your business."
K.G., Wantagh, New York
"We dragged so many carpets home and tried them, never finding the right one. Then one Saturday morning I was reading our local newspaper - the Times Colonist - and there was an article in there about decorating and the writer recommended your web site for area rugs. I am so glad that I read that article and followed up. I must say I was a little leery at first for ordering something on-line, but you made the whole experience wonderful. Thank you once again, from one happy customer."
L.H., Duncan, BC
"My experience with Alexanian has been great. The selection of rugs online is quite good and delivery is quick and hassle free."
Barry K. Calgary, Alberta
"My 10x13 area rug arrived recently, in perfect condition. I would like to thank your staff for taking so much time with me - via email and telephone - helping me to make a selection with the perfect colour tones for my decor. I am extremely pleased with my rug purchase and will not hesitate to shop online with you again. Thank you again for your excellent service and quality product!"
Janet E., Nanoose Bay, BC
"My rooms look GREAT and I have been advertising for you so you may get another order or two. Thanks for the great service and I'll look you up again the next time I need rugs."
Pelletier, Whitehorse, Yukon
"Just wanted to let you know how pleased I am with my rug. It fits in just perfectly, it couldn't be better! Thank you so much for all of your help. Your company's customer service is A-1, and as I mentioned before, your website is topnotch; so easy to find what you want."
Diane F., Mountain View, California
"I came across Alexanian's web site, and was extremely impressed with their vast selection, and reasonable prices. Ordering online was easy, and delivery was very prompt. The rug was just what I was looking for, and I would have no hesitation in recommending Alexanian. Their follow up was also appreciated."
Dorie, Edmonton, Alberta
"I am truly pleased to have had the opportunity to do business with you. Your service and prompt attention to my needs was both friendly and very professional. I was delighted to find the variety of underlay materials you have in your inventory. I am fairly certain you shall hear from me again before too long."
Steven B., Victoria, BC
"The carpet was delivered on time and in perfect condition. We also found your prices to be better than we had seen anywhere else. Thank you very much for the efficient and exceptional service."
Pat & Brian S., Calgary, Alberta
"The carpets arrived yesterday and look fabulous! I'm very pleased with the whole process. I found the service very fast, and efficient. Your web site is great and the carpets are exactly as seen online. I think this was easier than shopping in person, and I will do it again in future. Thanks again."
C White, Tumbler Ridge B.C.
"We really like the rug and pad. They are of high quality. The rug is very nice. We particularly like the colors and the "heaviness" - as opposed to "flimsy." This rug will work very well for us! Again, thank you for your consistently excellent service and product value. It's been a pleasure to deal with your quality company!"
Judy T., Port Townsend, Washington
"After shopping online, we went to your Mississauga store (South Sheridan Way). Ray showed us all the carpets we were considering. We chose a beige/taupe Gothic and an Infinity. It is just gorgeous. We are slowly redecorating all the rooms in our home, and will definitely go back there for our future carpeting needs. I can't thank you enough for all the time you've spent on my order; it is very much appreciated. Thanks again."
J.G., Georgetown, Ontario
"We are very pleased with our Carrara rug and with the service that we received from your company. Thanks for your help."
P.M., Hampton, New Brunswick
"I want to take this opportunity to thank you. My beautiful and unique area rug matches my furniture and hardwood floors perfectly. I was impressed with the selection, the price and the clarity of your site. I would like to commend you on your EXCELLENT customer service; all dates were met or exceeded and I especially appreciated your follow-up e-mails. Your web site is very well done. I will certainly recommend your company. Thanks again."
R.H., Kamloops, B.C.
"I received my rug yesterday in excellent order, and it looks great! Thank you so much for your attention and follow up. This is the second rug I have purchased from you online and I must say this has made purchasing rugs so much easier. Not only do you have a wonderful and large selection, but I can view the rugs at my leisure. I'll be shopping from you again and I'll be sure to tell my friends!"
M.K., Waterloo, Ontario
"I just wanted to let you know, I received my round Sultano area rug and I really like it. I wanted to thank you for being so helpful with my purchase. I will certainly do business with you again. Thank you."
Willis, Tracy, California
"The carpet and pad arrived in excellent condition and looks wonderful. I am very impressed with the quality of the carpet, and the colour is great. Your internet site made shopping for the carpet a breeze - I was able to flip back and forth between photos and take my time in choosing. To top it all off, your quick replies to my questions, and assistance with the colour were outstanding. Your service is like no other internet or mail order company I've dealt with. Thank you very much for all your help. I truly appreciate it."
S.A., Ituna, Saskatchewan
"We received our carpets today and we absolutely love them. In fact, we just ordered another carpet tonight."
L & D, Canmore, Alberta
"Thanks very much for your help! We received our (Abruzzi) rug today and it is beautiful! Your site was very informative and had clear visualizations of the rugs. I liked the ability to search by size, as this was our most important issue. We are completely satisfied with the purchase. Your website design, price, and friendliness were a few of the things that made my purchase decision. Thanks again and I will tell my friends and family about your e-store!"
Jodi Buskohl, Chester, Illinois
"I really appreciate your level of service. Delivery was easy enough and I really like the design of the rug (Ikon 120). I will definitely be looking at your business when I'm in the market for another carpet. Thanks for your help."
Tim Derian, Vancouver, B.C.
"After moving to the East Coast, I recently went home for a visit and noticed the Alexanian flyer in the local newspaper (Ottawa Citizen). I had been looking for an area rug for our living room and found the perfect one which I immediately ordered through their online store upon my return. I was not disappointed. The rug arrived two days after I ordered it. It is absolutely beautiful and matches our furniture perfectly. The service I received from Alexanian's was excellent and the advice friendly and extremely helpful. I will definitely be ordering from Alexanian.com again."
Gilbert, Dartmouth, Nova Scotia
"The carpet arrived on schedule and in great condition. All in all, a very good experience; I hope to order some more rugs from you some time soon."
Stephen T., Toronto
""I bought a lovely wool rug at Alexanian.com. I was impressed by the thorough descriptions of each product, reasonable prices, and how quickly my rug shipped. Customer service is outstanding -- all my questions were promptly answered, and Alexanian's even followed-up to ensure the rug had arrived and was to my satisfaction. This is how online shopping should be!"
K.J., Seattle, Washington
""I needed a little larger than the standard size area rug and none of the local retailers suggested they could order one for me so I decided to take care of it myself. I received my rug from Alexanian.com several days ago and I am quite pleased with it and the service!"
J.A., Springdale, Newfoundland
"After looking locally and in catalogs for an area rug for my dining room and finding nothing to my liking, I decided to search on-line. Your site had, by far, the most rugs to choose from, and I found what I was looking for almost immediately. The bonus was that the prices were so reasonable, especially compared to prices I was seeing in the U.S. Even with shipping from Canada, the total price was still less than I would have paid here. My rug arrived within a week of ordering and is perfect in every way. I would definitely recommend you to my friends and family. Thanks again!"
Cottrell, Katy, Texas
"The rug is beautiful and looks great in our living room. My husband and the kids love the rug as well. I have referred your site to a couple of other people. Thanks for everything!!!"
Chau, Edmonton, Alberta
"Rugs arrived today, they are beautiful! The sunroom rug was the perfect color, and warms my little comfy space up so much! The runner is dynamite, too. Thank you so much for your attentiveness during the selection process. You provide a terrific service and wonderful values even across these many miles."
Fusco, Lewisberry, Pennsylvania
"After looking at several stores in Regina, Saskatoon, and even adding area rug shopping to a Calgary business trip, we couldn't find what we wanted. After finding Alexanian's on the web, the problem of selection was solved. This is the way to get the unique size, design, colour combination you want. And, their customer care is first-rate."
C.K., Regina, Saskatchewan
"Even though I purchased a modestly priced area rug, I was treated as if it was worth much more. The rug is absolutely perfect and I couldn't be more pleased. I especially want to thank you for your help. It was truly a pleasure dealing with Alexanian's."
Siddon, Alexandria, Virginia
"I had some concerns about ordering from an internet company whose name was not recognizable to me. But the exchange rate (US/Canada) intrigued me, and I proceeded to investigate your service. I am very pleased we did. The rugs were delivered promptly. They look very beautiful, and we are pleased with their quality. Every step of the way, we received prompt, courteous assistance by e-mail, which made the entire process very simple and efficient. Your service was very much appreciated, and we will recommend you to our friends."
R. Sattler, Port St. Lucie, Florida
"I'm still amazed and impressed with how easy it was to make a purchase at your web site. But most amazing of all- within 48 hours of ordering one of your gorgeous area rugs it was already lying in my living room! The rug looks even better in person than it did online. Many thanks. I look forward to making similar purchases at your site in the future."
K.D., Ingleside, Ontario
"The rug arrived in perfect condition. It is really beautiful - I am very pleased with how it looks in the room and I've received many compliments on it. I couldn't be happier. It was a true pleasure doing business with you. Not only was I extremely pleased with the price, which was far lower than any others I found, but what truly impressed me was the efficiency and level of service I received from Alexanian's. I am recommending you to all my friends and will definitely keep you in mind for the future. Thank you again."
Holley, Houston, Texas
"Thank you very much for your prompt and efficient service, the rug is beautiful! "
E.H., Oakville, Ontario
"Received the rug this morning and it is perfect! Thank you."
R.M., Calgary, Alberta
"We then went to your site to see what was there. We were very happy to find a greater selection of items from which to choose from. After going through the site and picking out our choices, we were again happy to find that the process to purchase was smooth and efficient. Being able to view your carpets at our leisure was great. The speed at which we received our carpets was awesome. I have since promoted the convenience of shopping on your site."
J.R., Carp, Ontario
"Thank you very much for all your efforts. You and Allan have performed a stellar job in resolving my dilemma. Thank you both for your professionalism and attention to customer service. I shall remember and inform my colleagues."
N.S., Winnipeg, Manitoba
"Recently, my wife Kathy and I set out to find the "perfect" Oriental rug for our dining room. We wanted a high-quality rug with specific colours, in a specific size, at a price we could afford. After searching local flooring and department stores, we started an on-line search that led us to Alexanian Carpet. When we did not see the exact rug we were looking for on the company web site, we dropped them an email. The Alexanian's responded quickly, and treated us like we were the only customers on earth. They searched their inventory and emailed us photos of numerous rugs, one of which was perfect for our home. When we decided to make the purchase, the Alexanian's went above and beyond normal business practices to make sure we received our rug. They cut through the "red tape" associated with the transportation of items across national borders; they scheduled a timely delivery; and they kept us abreast of tracking information and delivery details. When we received our rug, we found it to be of an even higher quality than we expected. Every visitor to our home compliments us on the beauty and quality of the rug. We cannot thank the Alexanian's enough; the quality of their product and professionalism of their service is second to none."
Thomas Carlotti, Erie, Pennsylvania
"We received our carpet today and it exceeded our expectations. The service was prompt and we really appreciated you keeping us informed by e-mail. Thank you and best wishes for 2002."
L.A., Calgary, Alberta
"I was more than impressed with the customer service I received from alexanian.com, most particularly from Allan Alexanian. He went well above and beyond to ensure that I received exactly what I wanted. The rug I ended up with is beautiful and is perfect in our home. I would most definitely purchase from alexanian.com in the future."
Frost, Salt Lake City, Utah
"The rug arrived this afternoon. It's absolutely gorgeous. Thank you for your assistance with getting it."
Liston, Carp, Ontario
"Thank you - I received my rug yesterday. It looks very nice. I will be placing another order shortly."
M.S., Toronto, Ontario
"Thanks for the follow-up. I want you to know how happy I am with the whole purchase experience at Alexanian's. The carpet is just beautiful; actually, better than I had anticipated, but the real treat was your excellent service. I will recommend your store to whoever comments on the carpet, and I do believe that will be anyone who sees it. Once again thanks a million."
Miki, Harrow, Ontario
"After months of shopping for an area rug for our living room, I finally found the perfect rug at alexanian.com. The ease and efficiency of your system made our first ever on-line purchase an enjoyable one. We received our rug one week from the time we ordered it and were amazed at how closely it resembled the design/colours on your site and at the exceptional quality we received for the price we paid. Thank you, it truly was a pleasure."
A.T., Calgary, Alberta
"The under pad arrived in time and was the answer to our moving carpet. Works great and would recommend the quality and service. Thanks again."
G.D., Burnaby, British Columbia
"I would like to take this time to thank you so much for the wonderful service you provided for my recent purchase. The fact that you are in Canada and I am in the US was a concern for me but you put my mind at ease right away. You worked through the small shipping issue, and kept me posted on the progress of the order along the way. I never dreamed that my flooring would arrive so quickly. Ordering from you also saved us quite a lot of money with the exchange rate. I have recommended your web site to quite a few people that are interested in hardwood flooring. Once again, I would like to thank you for all you did. My floor is now installed and looks wonderful. It was a wonderful experience to find a business that goes that extra mile to satisfy its customers."
Pat C., Warner, New Hampshire
"We received our rugs and are very satisfied with their quality and appearance. Thank you for a good experience. As mentioned earlier, we are looking to be in touch with you again soon."
I.D., West Bloomfield, Michigan
"The Carrara carpet is beautiful. I bought it for my daughter's apartment but I am thinking about ordering another one for myself. Thank you again for your assistance."
S.O., Portage La Prairie, Manitoba
"We received our rug and we are very pleased with it. Thanks so much."
S.K., Edmonton, Alberta
"The rug arrived as promised. We are happy with our choice and your service, and will recommend you to our friends. Thanks again."
Horsfall, Portland, Ontario