All area rugs are covered by a limited 1 year manufacturer's defect warranty. Abuse, misuse and unreasonable wear and tear are not covered. The warranty applies only to the original purchaser and commences from the date of delivery.
Check your rug thoroughly. If you have purchased a rug that is defective in any way, please notify us upon receipt at firstname.lastname@example.org with the subject "Defective Rug". We will make arrangements for its retrieval as well as refunding your purchase in full, or replacing the rug. Use the original packaging material to prepare your goods for pick up.