FAQs

FAQ - Online store

1. Are the prices for area rugs the same on the website as they are in the stores?

Yes, the prices are the same in-store and online.


2. When will I receive my online purchase?

You can expect your rug delivery within 4-10 business days.  If the rug is out of stock you will be notified within 1 business day with an estimated delivery date and the option to either cancel or change your order.


3. How do I return a rug I purchased through your online store?

Notify us by email at: estore@alexanian.com that you would like to return the rug.  Visit our Return & Refund Policy Page for more detail, or call 1-866-878-2525 Monday-Friday 9-5pm EST.


4. I have a problem with a purchase from your online store.

Email us at: estore@alexanian.com or call 1-866-878-2525 Monday-Friday 9-5pm EST.


5. Do you offer free shipping from your online store?

Yes, we offer free shipping online for area rug orders.  Please note, some oversize rugs or delivery to remote areas may not qualify for free shipping.  Check our Shipping Information Page for more detail, or call 1-866-878-2525 Monday-Friday 9-5pm EST.


6. Why does my rug look slightly different in person than on the website?

We make a strong effort to ensure that the information and images we display on our website are as accurate as possible. There can be variation in the colours displayed between computer monitors and screens. Also, small colour variances may occur over time; dye lots can shift. There may be small variations in rug dimensions as well; the variation can be as much as 5 percent. These are normal and are not considered defects. If you have any questions about the colouration or size of a rug, call 1-866-878-2525 Monday-Friday 9-5pm EST.