The Steps We're Taking to Deal With COVID-19
Alexanian Carpet & Flooring stores are now open from Monday to Saturday effective May 18th 2020. With social distancing measures in place we will allow a limited amount of customers in stores at a time as well as continuing to offer contactless curbside pick-up.
As we begin to reopen...
On behalf of the entire team at Alexanian, we would like to take a moment to say thank you for your loyalty and support. Over the past few months, we have all been navigating through a never seen before social and business climate that will undoubtedly continue for many more months. It would be an understatement to say we have all had to adapt both our daily home and work lives to ensure the safety of our families and ourselves. All our decisions moving forward will be based on this being our top priority. As we begin to reopen our local store operations in the coming weeks we have taken steps to keep both our customers and employees safe while being able to offer you more convenient ways to shop with us based on your own personal preference.
Although you may notice our in-store approach to serving you may have changed to reflect the current environment, you will not notice any difference in our desire and will to exceed your expectations on a daily basis no matter how you shop with us.
We are currently open to serve you in following ways:
Our showrooms are now open to book one-on-one appointments.
To book an appointment please call your preferred store location or contact us via e-mail at firstname.lastname@example.org with the store and the date and time that suits your schedule and one of our associates with contact you.
Find a Store: https://www.alexanian.com/en/stores
We welcome drop-ins without appointments but we will be limiting the amount of clients in the store to give at any given time to ensure proper social distancing.
Contactless Curbside Pick-up
Material and samples are both available to be picked up without having to enter our store
Please check out our location page for local store hours and phone numbers to arrange a pre-arranged cur side pick up
Browse and Shop Online
We can ship all online purchases directly to your home or offer safe contactless Free Curbside pick up at store
In-Store Pick-up option must be prescheduled.
Contact: 1-866-878-2525 (Monday-Friday 9AM-5PM EST)
Schedule a Free Shop-at-Home Appointment
Let our showroom come to you, an associate will arrive at your home with pre-selected samples! Our associates will arrive with protective masks and gloves and abide by all Social distancing protocols now in place. This can also be pre-scheduled now for a later date.
Virtual In-Store Consultation
Tour our showroom from the safety and comfort of your home. Our associates are ready to consult on various options and help narrow down samples to bring to your home or make available for contactless curb side pick up.
We are preparing to reopen our showrooms in the upcoming weeks when advised it is safe to do so by the Provincial government. Upon reopening, we will follow all guidelines and mandates to protect the health and safety of our employees and clients. We have updated our in-store procedures to keep everyone safe. Some of the updates that will be in place are as follows:
- All showroom will be cleaned and sanitized top to bottom before reopening
- We will limit the number of people in the stores at any given time to allow for 6 feet of social distancing between employees and customers
- Alexanian employees to wear mask and gloves when interacting with clients
- Multiple hand sanitizing stations will be available throughout the store
- Masks and gloves will be offered to all clients once in the store
- Employees will wash their hands frequently throughout the day
- We will not be shaking hands with fellow colleagues and customers
- We will be cleaning and sanitizing our stores daily
- Guest touch points such as POS stations will be sanitized after each use
- Entrance door handles will be sanitized every hour
- Samples will be sanitized prior to going back in any display
Thank you for your continued support. We hope to see you again soon, however you choose to shop with us.