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Marnie, Ottawa ON -
We visited about 10 flooring stores to find the perfect luxury vinyl for our new home. We found that other stores had either a pushy salesperson or someone knowledgeable about product but not about customer service. We were so glad when we finally went to Alexanians (on Merivale. We didn't love our experience at the other location.) We were fortunate to meet with JOHN H., who is EXCEPTIONAL at his job. He's patient, knowledgeable, thorough, punctual without ever being pushy. He communicates well and is dedicated to customer satisfaction. He completely understood our needs and quickly found the product we wanted, got it ordered and set up the job. He even helped us with an excellent carpet suggestion, which we were stuck on. John's measurements were far more precise than any of the other flooring stores whom we had to compare to. The carpet installation was fantastic. We had a tricky, floating staircase, and the team didn't have any challenges with it. Pros! While there was a minor issue with the vinyl installation, the team was quick to identify the issue, suggest a remedy to Alexanians' manager, who quickly put the wheels in motion to get the issue fixed. All done now! Thank you!
Krista, Barrie ON -
Thanks to Vanessa for taking time to come to my home and make me feel as though I made the right choice.
Sandra, St. Catharines, ON -
Harout at Alexanian's / St. Catharines was excellent and courteous customer service. Wow factor in the quality of the product great value.
David, Whitby ON -
Joe took extra time for us to choose the right carpet and colour. Installation was on time and now we are enjoying an almost perfect house!
Judy and John, Burlington ON -
The best customer service we have received for a long time. Professional sales staff, thank you Zoran Urosevic. We were very specific on the symmetrical orientation of the pattern on our area carpet. We met with Mark, one of their cutters, and were impressed by his professional and courteous attention in providing us with the look we required. We would not hesitate to recommend Alexanian to anyone looking for great service at a reasonable price. Judy & John Burlington